FAQ

Question:Helpful Links

Answer:

• Locate your nearest Career Center
• Video tutorial on using JobZone’s Work Search Record  
• Printable Work Search Record forms
• Unemployment Insurance Claimant Handbook in English
• How to upload or create a resume in JobZone
• How to send a secure message to Unemployment Insurance staff
• Help with my NY.Gov Account

Question:Am I required to search for jobs on this site?

Answer:

You are not required to use JobZone to search for jobs, however if you are collecting Unemployment Insurance benefits you must actively look for work while claiming Unemployment Insurance benefits. You must keep a work search record for each week you claim benefits and be prepared to give a copy of that record to the New York State Department of Labor when requested.

Question:Do I have to keep a work search record?

Answer:

Yes, if you are claiming Unemployment Insurance benefits you must keep a record of your work search activities. If you keep your work search record in JobZone, your work search record will be stored online. If you choose to keep a work search record using other means, you must keep your record for one year.

Question:How can I access my 1099-G?

Answer:

Log in with your NY.gov ID HERE. Then, select “Unemployment Services” and then "View/Print your 1099G".

Question:How can I ask a question about my Unemployment Insurance?

Answer:

The Telephone Claims Center handles questions about Unemployment Insurance. You may call 1-888-209-8124 to speak with a live representative.

The Telephone Claims Center is less busy on Thursday and Friday afternoons. During heavy call times, such as after a Monday holiday, you may hear a message that all representatives are busy with other customers. You will need to call back to speak with a representative.

You can also send a secure message through our Two Way Communication messaging system. Click on, How to send a secure message for instructions.

Question:How can I find workshops, job fairs, or recruitment events in my area?

Answer:

You can Click Here to get to the Career Center Events & Recruitments calendar. Use the filters on the left-hand side to customize your results.

Question:How do I delete/deactivate my JobZone account?

Answer:

Unfortunately, your JobZone account cannot be deactivated, but the information you provided is secure in our systems. If you would like to unsubscribe from JobZone Job Scout emails, please use the following link for instructions on how to disable your Job Scout: https://labor.ny.gov/careerservices/PDFs/JZjobscout.pdf. The instructions are at the bottom of the page.

Question:How do I edit my work history in JobZone?

Answer:

You can edit your employment history in JobZone by logging into your account and creating a Quick Resume.

Here is a video on how to create a quick resume

Here are instructions for Editing Work History

Question:How do I file an Unemployment Insurance Claim?

Answer:

You are on the JobZone website, you are unable to file a claim here. You need to Click Here. Once you are on the Labor Online Services page, select Unemployment Services in the Unemployment Insurance box.

Question:How do I fill out my work search record on JobZone?

Answer:

You may access the work search record feature in JobZone by first logging into the system. Once you have logged into JobZone, the work search record is in the middle of your screen in the second box under the Job Search feature. From there, choose “Add New Employer Contact or Activity” and record your activities.

Question:How do I find out where my local Career Center is?

Answer:

If you are logged into JobZone, your local Career Center is listed in the top left-hand corner of the home page, where it says: “Your Local Career Center”. You can also Click Here and enter your zip code to locate your nearest career center.

Question:How do I get my training program listed on JobZone?

Answer:

The training information found on JobZone is pulled from the New York State Eligible Training Provider (ETPL) list website.

Training providers can log into the system or create new accounts here.

Question:How do I list job openings on JobZone?

Answer:

JobZone pulls openings from the New York State Job Bank. You will need to visit the NYS Job Bank website, Create an Account, and post the opening.

Please use the following link to find the Career Center closest to you: https://labor.ny.gov/career-center-locator/

Question:How do I look for jobs in JobZone?

Answer:

There are many ways to search for jobs in JobZone. You can search by keyword and/or your saved resume from the homepage of JobZone.

To conduct a keyword-based job search, enter a word or term that is related to the type of employment you are searching for, your zip code, and a radius. When you search for a job by keyword, all the positions that contain the word or term you entered will be listed in the search results.

To conduct a resume-based job search, you must first create or upload a resume to your JobZone account. Searching for jobs using your resume will provide job results based on the skills and experience listed in your resume.

Question:How do I search for job openings on JobZone?

Answer:

From the JobZone homepage, you can enter a keyword and your zip code to find specific jobs in your local area. Additionally, if you uploaded a resume to your JobZone account, you can search for jobs that are tailored to your education and experience by conducting a resume-based job search.

View this video on how to conduct a keyword search

View this video on how to conduct a resume-based search

Question:How do I search for job openings on JobZone?

Answer:

From the JobZone homepage, you can enter a keyword and your zip code to find specific jobs in your local area. Additionally, if you uploaded a resume to your JobZone account, you can search for jobs that are tailored to your education and experience by conducting a resume-based job search.

View this video on how to conduct a keyword search

View this video on how to conduct a resume-based search

Question:How do I set up a Job Scout?

Answer:

To create a Job Scout, you must first perform a ‘Job Search’ using either a keyword or a resume. Here is the link to walk you through creating a Job Scout.

Question:How do I turn off a Job Scout?

Answer:

You can turn off a Job Scout by following these steps:

1. Log into your JobZone account, select the Search button in the “Job Search” box near the top of the screen.
2. Scroll to the bottom of the screen. In the “Saved Search Options” box, select the Saved Search that has Active Scout in parenthesis.
3. Select the Job Scout Options button.
4. Select the Disable button and close the pop-up. That will stop any future emails from the Job Scout.

Question:How do I update the contacts on my work search record?

Answer:

Go to the Resume and Letter Preparation section and select Contact Info. Then, from the next page, select Contacts, then select the contact you would like to edit. You cannot delete any contacts that are associated with a work search activity.

Question:How do I upload a document to the Work Search Record?

Answer:

Once you log into JobZone, select the Work Search Record link in the center column of the home page. Select the Reports tab. Click on the gray Select Report button, use the file browser to select the Work Search Record you want to upload. Then select the gray upload button to attach the work search record report.

Question:How do I upload my resume in JobZone?

Answer:

After you are logged into your JobZone account, scroll down to the Resume and Letter Preparation box in the center of the screen.

Select the Resume link and then select Upload.  Browse and select your saved resume from your computer, then select Attach.

Question:How do I use JobZone to apply for a job?

Answer:

First, conduct a job search. To view the job details and apply to the job posting select the job title in the search results box. Scroll to the How to Apply section and click on the line next to, Apply Online. You will be redirected to a third party site to complete an application or submit your resume.

Question:How many employers do I have to contact? How many work search activities are needed?

Answer:

There are 9 activities the New York State Department of Labor lists as acceptable work search activities. You must do at least three of these work search activities each week, although you are encouraged to do more. Refer to the Unemployment Insurance Claimant Handbook or Frequently Asked Questions: Work Search for detailed information regarding acceptable work search activities.

Question:How many weeks of Unemployment Insurance benefits do I have left?

Answer:

When you log in to the Department of Labor website, you will be taken to My Online Services. From there, if you select Unemployment Services, you can File a Claim, Claim Weekly Benefits, View Payment History, Set Up Direct Deposit, Print 1099-Gs, and Change Tax Withholdings. That is where you will be able to view your Payment History.

Question:I am having issues entering activities into the Work Search Record. What am I doing wrong?

Answer:

If you have previously entered information for an employer into the Work Search Record, the information is saved in JobZone system, so you do not have to enter it again. In fact, if you try, you will get an error message. The error message indicates that the information you are trying to enter is already in the system.

The most common reason for this error is that the employer you are entering has already been recorded in JobZone. When you are recording an activity involving a company you entered a previous activity for, there’s a slightly different process to follow. Start by entering a new employer contact/activity. Then, follow these steps:

1. Select the business/organization from the drop-down menu (do not type it in manually).

2. If using an existing contact person, check the box next to the contact name and then select "View/Edit" to populate the contact fields.

3. If any required contact fields are missing information, type it in manually.

4. Select “Save”.

Question:I am unemployed and thinking about a career change. Are there tools on JobZone that can help?

Answer:

There are several Self-Assessment tools in JobZone that can help you to determine your interest in a different career or field. Once you log in, these assessment tools are in the Self Exploration section and the Career Exploration section at the bottom of the homepage in JobZone.

You may also want to make an appointment with an Employment Counselor at your local career center. They can assist you with career guidance and assess your skills. Please use the following link to find the Career Center closest to you: https://labor.ny.gov/career-center-locator/

Question:I forgot my password and/or username, how do I log into JobZone?

Answer:

If you forgot your username or password, select the “Forgot your Username or Password” link on the NY.gov ID Login screen and follow the instructions.

If you require additional assistance, contact the Customer Care Center

Question:Is there funding available for training?

Answer:

You must inquire about training and funding opportunities with your local Career Center. You can either call them to set up an appointment or just stop in at your convenience.

Question:What if I have other questions regarding my NY.gov account?

Answer:

Please visit NY.gov FAQs page HERE. Or call 800-833-3000 Monday through Friday, 8:30 am to 4:30 pm. Please do not call the Telephone Claims Center with NY.gov ID issues; they cannot resolve them.

Question:What is a Job Scout?

Answer:

Job Scout allows you to receive job leads via email. The email will contain a list of the most recent jobs posted to the NYS Job Bank that match your saved search criteria. The frequency of the job leads can be adjusted based on your preference.

Question:When I search for a job in JobZone does it automatically save to my work search record?

Answer:

No, you need to enter all work search activities in the Work Search Record manually. Work search activities performed in JobZone will not automatically show up in the Work Search Record nor will they automatically save in your JobZone account.

Question:Who is the author of this site, how do we cite you in a paper?

Answer:JobZone is a product of the New York State Department of Labor (NYSDOL), and is maintained by a team of people. No individual author credit is necessary. When citing JobZone in a paper use New York State Department of Labor (NYSDOL) as the author. You can find out more about the team, and our practices, by following the About, Contact and Privacy Policy links found on JobZone.

Question:Why does a PDF file open when I click on the Work Search Record link?

Answer:

If you select a feature in JobZone and a PDF file opens it means you are logged out. Even if you see welcome next to your name your session may have timed out. Sometimes the system will time out without alerting you, so it may look as if you are logged in, but you are not. Use the following link: JobZone Log In to log back into JobZone.